Residential Telephone Line - Renewal & Upgrade

Move your mouse over the 「Blue Words」for explanations
First Bill Nromal Bill Upgrade Bill  
XXXXXXXX-XXX　　　　　　　050413
CHAN SIU MING
FLAT XX XX XXX
XXX XXX HSE
XXX XXX CRT
NT
ATTN: MR XXX XXX XXX		  
　　Account No.
　　 客戶號碼 		ATM Account No.
自動櫃員機客戶號碼
　　XXXXXXXX-XXX XXXXXXXXXXXX
  Bill Date
截數日期
"Bill Date" is the cut off date of your bill at each month. Generally your bill will be issued around 5 days after the "Bill Date". All charges are billed in advance, in exclusion of usage charges.
 Payment Due Date
繳費到期日
Please settle your bill before the "Payment Due Date". If the bill indicates that the "Payment Due Date" is "Immediate", please settle the "Total Amount Due" immediately to avoid suspension of your service(s).
05/04/13 19/04/13

Page 1 of 2  
Telephone Line/ IDD0080 Service Monthly Statement 電話線/ IDD0080長途電話服務月結單
Previous Charges
 上月收費
  
　　Amount金額 (HK$)
Previous Balance
Carry forward the balance of the previous bill to the current bill.
 上期應繳款項
05/03/13
137.00      
Payment Received : Thank you
 收到付款 - 多謝  
Odd Cents B/F 上期零數  
　　　　　　0.53      
   
Balance
 上月結餘
10.53      
       
Current Charges
Service Charges		 本月收費
服務收費		    
129.25      
Odd Cents C/F 零數轉入下期    
　　　 　　　0.78　CR
   
Current Due
 本月收費
128.47      
   
CR Credit amount 賬項餘款
 
 
 
   Telephone Line/ IDD0080 Service Payment Slip 電話線/ IDD0080長途電話服務繳費存根
If you choose to pay your bill by cheque, you can tear the payment slip along the dotted line and mail the cheque together with this payment slip to P.O. Box 9322, General Post Office, Hong Kong.

The cheque should be crossed and made payable to "HGC Global Communications Limited". Please write your "Account Number" at the back of your cheque.
Customer Name 客戶姓名: CHAN SIU MING
Bill Date　 截數日期:
05/04/13
Account Number 客戶號碼: XXXXXXXX-XXX
Payment Due Date 截費到期日
IMMEDIATE
 
Total Amount Due 應繳款項
  
  HK$　　　　　139.00　
Balance will be settled by Autopay on payment due date.
賬項將於繳費到期日以自動轉賬方式繳付。
Once you have registered Autopay service successfully, this section will display "Balance will be settled by Autopay on Payment Due Date."
See overleaf for payment instructions. 付款須知，請參閱背頁。  

環球全域電訊有限公司 熱線: 1223(家居客戶) 或 1220(商業客戶)
固網服務故障報告熱線﹕21201997或109
HGC Global Communications Limited Hotline: 1223(Residential Customer) or 1220(Business Customer)
Telephone Line Service Fault Reporting Hotline : 21201997 or 109

 
Page 2 of 2  
Account Details　　　賬項詳情
Payment & Adjustment 付款及收費調整
Date 日期 Description 項目      Amount  金額　(HK$)
19/03/13 Payment - AE Autopay
Example: Customer is enjoying AutoPay service. The amount payable on previous bill was settled via autopay on payment due date (19/03/13).
 付款 - 美國運通咭自動轉賬
127.00
CR
   
Total Payment & Adjustment 付款及收費調整總數:
 HK$ 127.00　CR
Service Charges 服務收費
Service No. 服務號碼 Date 日期 Service Description 項目 　
Amount  金額　(HK$)
  05/04/13 Paper Bill Charge
There is a $10 monthly fee for customers who choose to receive a paper copy of their bill.
You can help us to go green by signing up for an e-account through http://hgcbroadband.com > e-account
Your e-account allows you to check the latest 6 bills, or choose to receive e-bill or SMS bill.
 郵寄賬單收費
10.00
  
118.81
 　CR
115.06
  
123.00
  
XXXXXXXX 08/03/13 - 05/04/13
08/03/13 - 05/04/13
06/04/13 - 05/04/13
 Home Telephone Line Service Discount
Home Telephone Line Service
Home Telephone Line Service
Example: Customer has renewed the service contract for "Home Telephone Line Service" and switched to a new service plan.
> Original service plan : $127 per month
> New service plan : $123 per month
> Effective date of the new service plan : 08/03/13
Bill Date : 05/04/13 All charges are billed in advance and the bill date is on the 5th day of each month. Customer is using AutoPay service.
1. Service charge from new service plan effective date ( 08/03/13 ) to bill cut off date (05/04/13) after switching plan, 29 days in total

a. Credit a prorated service fee at original $127 plan for the 29 days ( 08/03/13 - 05/04/13 ): Monthly service fee $ 127 ÷ 31 Days x 29 Days = $ 118.81 (CR)
b. Charge a prorated service fee at new $123 plan for the same period ( 08/03/13 - 05/04/13 ): Monthly service fee $ 123 ÷ 31 Days x 29 Days = $ 115.06

2. Service charge in advance for the following month, 06/04/13 - 05/05/13
( AutoPay account is billed on monthly basis *)
Charge 1-month service fee at new $123 plan: $ 123.00

* For non-AutoPay account, service fee is billed on quarterly basis. A 3-month service fee will be billed for the period 06/04/13 - 05/07/13.
Monthly service fee $ 123 x 3 months = $369.00
家居電話服務折扣
家居電話服務
家居電話服務
 
Total Service Charges 服務收費總數:  
 HK$　129.25
 
 
 


Call Type Description 通話種類說明 IDD-International Direct Dialling 直通國際電話, HCD-Home Country Direct 海外直撥香港電話,TCC-Third Country Calling 海外直撥其他國家電話, COL-Collect Call 受話人付款電話，F&D-Fax and Data Call 傳真及數據通訊,OAC-Operator Assisted Call接線生代駁電話,INF-900 Information Access Service900資訊服務,ICF/FWD-International Call Forward國際飛線,MOC-Mobile Originated Call 區外打出電話, MTC-Mobile Terminated Call 區外接聽電話,EZT / CD-Easytalk Service Easytalk服務.
Destination Description Country Name/M, e.g. UK/M - IDD calls to mobile numbers and special numbers in specific countries 直撥國際電話至特定海外國家之流動電話或特別電話,
# Free Minute 免費分鐘, * Monthly Package Plan 月費優惠計劃,^ Rebate Offer 回贈優惠.
　　Important Note: Total Amount due must be settled before the payment due date to avoid service suspension.
　　 注意：請於賬單上的繳費到期日前繳清應繳款項，以免服務被暫停。
Circular to Customers relating to Direct Marketing 有關直接促銷的客戶通知
HGC Global Communications Limited may contact you with information of its other products and services. If you do not wish to receive such information, please advise HGC Global Communications Limited by writing to (specifying your name,address and HGC Global Communications Limited account number, if applicable): Data Protection Officer, HGC Global Communications Limited, P.O. Box 33, Tsuen Wan Post Office, New Territories. HGC Global Communications Limited will not charge any fee for this request.
若閣下希望本公司停止將閣下的個人資料用於直接市場推廣的用途上，請以書面通知本公司 (來函請註明閣下在本公司所登記的姓名，地址及賬戶號碼)，環球全域電訊有限公司絕不會向此項申請收取任何費用。地址如下:新界荃灣郵政信箱三十三號，環球全域電訊有限公司，資料保護主任收。
付款須知 Payment Instructions
1
 自動櫃員機繳費服務
選用滙豐及恒生銀行自動櫃員機『繳費服務』，繳費絕無時間地點限制。閣下只須擁有滙豐或恒生銀行之提款卡，便可全日24小時於貼有『繳費服務』標記之滙豐及恒生銀行自動櫃員機繳付款項：
1. 輸入提款卡個人密碼
2. 於櫃員機畫面選擇「繳費服務」/「繳費」
3. 選擇「電訊公司」然後按「環球全域電訊」
4. 輸入兩位數字的賬單類別 #
5. 輸入賬單上自動櫃員機客戶號碼，然後輸入應繳款項
6. 取回及保留客戶通知書

注意事項： * 透過滙豐及恒生銀行「繳費服務」付款用需時兩個工作天辦理。
# 賬單類別
01 家居電話及IDD 國際長途電話服務
02 56Kbps 撥號上網服務
04 HGC 家居寬頻服務
1 ATM Payment Service
ATM Payment Service is the most flexible payment method. If you possess an ATM card of HSBC or Hang Seng Bank,you can settle your bill 24 hours a day at ATMs with the sign "BILL PAYMENT SERVICE":
1. Enter personal identity number (PIN) of your ATM card
2. Choose "Bill Payment”
3. Choose "Telecom" then press "HGC Global Communications Limited”
4. Key in two digits of bill type #
5. Key in your Bill ATM Account No. & Total Amount Due
6. Collect and retain customer advice slip

Important:
* Please allow two working days to process your Bill Payment.
# Bill Type:
01 Residential Telephone Line & IDD Service
02 56Kbps dial up service
04 HGC broadband service
2 繳費靈服務
選用『繳費靈』服務，簡單又方便，閣下於『繳費靈』終端機登記後，可於全日24小時透過任何一部音頻電話繳付款項。只須致電“18033”根據電話錄音提示，輸入
1. 繳費靈碼
2. 本公司商戶編號“86”
3. 客戶號碼
4. 國際長途電話、傳真及本地電話服務“1” / 數據服務及寬頻服務“3”
5. 應繳款項
透過『繳費靈』付款需時兩個工作天辦理。繳費靈錄音熱線90000 222 328。
2 Payment by Phone Service (PPS)
With the simple and convenient PPS, you can settle your bill 24 hours a day via a tone phone after registering with PPS Terminal : Simply dial '18031' and follow the instructions, key in
1. PPS access code
2. our merchant code '86'
3. Account No and
4. IDD, Fax & Local Telephone Service '1' / Data Service and Broadband Service '3'
5. Total Amount Due.
Please allow 2 working days to process your phone payment, PPS pre-recorded Hotline 90000 222 329
3 自動轉賬
使用銀行自動轉賬服務助您輕鬆處理財務，請致電1223登記。
若自動轉賬被退回，本公司有權暫停閣下之自動轉賬服務，恕不另行通知。 		  3 Autopay
Use Autopay to settle your bill. No queues! No late payment! Please call 1223 for phone-in registration.
HGC Global Communications Limited reserves the right to suspend your autopay service without prior notice if your autopay is returned.
4 郵寄支票
如用支票付款，抬頭請祈付『環球全域電訊有限公司』，並加劃線連同繳費存根寄交香港中環郵政總局郵箱9322號。請不要將支票和繳費存根釘在一起
請在支票背後寫上閣下之客戶號碼，並於最後付款日期前之3個工作天寄出支票。支票以最後收訖為準。本公司將不另發收據。

注意事項：
1. 請勿郵寄現金，現金支票或以期票及外幣支票付款。
2. 其他服務之查詢或意見，請致函荃灣郵政信箱33號。

   4 Mailing Cheques
Cheques should be crossed and made payable to "HGC Global Communications Limited"and mail with your payment slip to P.O. Box 9322, General Post Office, Hong Kong.(Please do not staple your cheque with your payment slip.)
Please write your Account No. at the back of your cheque and be sure to allow at least three working days for your cheque to reach us before the Payment Due Date. No receipt will be issued.
HGC Global Communications Limited reserves the right to levy a service charge to your account if your cheque is returned.

Important:
1.Cash / Cash cheque should not be sent by post. Post-Dated cheque and cheque in foreign currency will not be accepted.
For service enquiry or feedback, please send mail to P.O. Box 33, Tsuen Wan Post Office, Tsuen Wan.
5 屈臣氏個人護理店繳費服務
如閣下選擇到屈臣氏個人護理店繳費，務請攜同月結單。

注意事項：
1. 支票付款不適用於各屈臣氏個人護理店。
2. 繳費服務不適用於香港國際機場內之屈臣氏個人護理店。
 		  5 Payment at Watsons Stores
Please bring along your statement if you choose to settle it at Watsons Stores.

Important:
1. Cheque payment is not applicable to Watsons Stores.
2. Payment collection service is not available at Watsons Stores at the Hong Kong International Airport.
環球全域電訊有限公司 熱線: 1223(家居客戶) 或 1220(商業客戶)
固網服務故障報告熱線﹕21201997或109		 HGC Global Communications Limited Hotline: 1223(Residential Customer) or 1220(Business Customer)
Telephone Line Service Fault Reporting Hotline : 21201997 or 109